Archive for the 'Retail' Category

04
Sep
08

When In Doubt, Choose Both!

Expand You're Your Wireless World

I saw this label at Circuit City today, for a Gateway M6866 laptop. I wonder how something like this made it past any sort of proofreading?

Apologies for the terrible photo, it’s from my phone.

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26
Apr
07

No Ma’am, I Cannot Delete Your MySpace Profile…

It’s always amusing when technologically challenged people ask you for strange requests.

Yesterday I was at OfficeMax, and this middle-aged couple came by the copy counter wanting to know about a registered receipt that they needed from a shipment they had shipped via DHL. Well, to my knowledge, we don’t DO registered receipts in our store, we’re just a drop-off location primarily.

Well, they go to talk to Shelia for a minute, and then they come back over to see if we have a copy of the tracking receipt (the woman is pretty much in hysterics right now) from back in February. So I look through there, and eventually we find, not the tracking receipt, but the shipping label. By this time though, this couple was creeping me and Josh the heck out, so I didn’t really mention that fact, but I gave her a copy of that. (meaning it probably never got shipped, seeing as we still had the label)

Not satisfied with just that though, she asks me to write down on there something to prove that she was there that day. I was kinda weirded out by this point, because apparently what the deal was, was the shipment was a certified letter to MySpace. She starts into this whole long rant (actually crying during this, too) about how someone has started a MySpace profile under her name, and claimed that there was sexually explicit content on there, involving a minor. At this point, there was no way in heck I was going to get involved with this.

Then the guy that was with her asks us “You kids are usually good with computers, can we get you guys to call MySpace and have them delete the profile?”

Uh, no?

Then he says “Well, can you go onto MySpace and delete it for us?”. I try to explain that there’s no way I could do that unless I was the administrator, but then he still asks “Well, do you know the password for the administrator account?”.

At this point I just told him if he had a problem with it, the only thing he could do is e-mail MySpace, or maybe file a complaint with the FCC (which he asked me to do for him as well) and see if they would take care of it. They eventually gave up and just left, with the woman crying on the way out.

I did eventually find the page she was talking about, and suffice it to say, she was completely exaggerating. It was her own MySpace page, she had comments from her children from back in May ’06, but apparently someone got on her computer or found her password and added a couple offensive sentences to the end of her bio, and now she can’t figure out how to change it.

Sucks to be her, I guess, but it’s not like I could’ve done anything about it.

19
Apr
07

The Memorex Saga Reaches Closure.

*sigh* Not really in the way that you’d expect, I don’t guess. (Click the Memorex tag for the previous stories if you’ve not read them). I finally just gave up on sending my iPod speaker dock back to Memorex, since no one there seemed to have a clue of what they were doing, or any desire to help fix the problem at all.
I’d bought it at Office Depot, so I decided I’d just print out a copy of all my correspondence with Memorex, my receipt, and my shipping confirmation from DHL.

I went in there, not really expecting much, but after telling them about what happened, I asked if they could just do an exchange for the same item. Initially she told me she couldn’t, but she called a supervisor over, who decided that it wasn’t any problem, and he swapped it out. Only caveat is it’s the black colored model instead of white, but not that I really care. At least it works.

So here’s a shoutout and a thumbs-up of awesomeness to the employees of Office Depot in Huntsville! ;)

28
Mar
07

Memorex Electronics: The Continuing Saga

Just when I thought customer service could not get any worse, along comes Memorex Electronics to prove me wrong. To read the story so far, click here.

Okay, so guess what I received in the mail today? My Memorex iPod dock. Besides the fact that I never got the e-mail confirmation that I made sure to request, the fact that it came in at all is good news, right?

Okay, I got it back, and the problem that I had sent it in for was that none of the buttons would work. This is called a clock radio. What are the two main functions you would think necessary, going by that?

  • Clock
  • Radio

Memorex Clock Radio

Well, the buttons to set the time still don’t work. They shipped me the same freaking unit, in the same box, with the same problem. The time from first service request to the present is 40 days now. I have to say I’ve honestly never had this much trouble with a warranty replacement from any company before, ever.

So I get on the phone again, call their (non toll-free) customer service number, and listen to the mind-numbing propaganda of “We Care about your Call” every ten seconds, and finally get ahold of a living, breathing, (not necessarily sane) individual. He asks for my phone number, and after a give it to him, I can honestly feel the tension build up in whatever room he’s in over there. It’s the same guy, I’m pretty sure he remembers me now.

First thing I told him was that it would be easier if I could just talk to his supervisor. Naturally, they won’t do that, they want to torment themselves by trying to fix my problem themselves. Makes me wonder what really goes on over there. Maybe there’s some sort of neck choker that shocks them anytime they have to request help from an external source, in which case I can’t imagine the punishment for calling a supervisor.

So what is his first plan of action? To send me a paid mailing label for me to ship it back. Well, that’s nice. At least I won’t have to pay for the shipping this time, right? Just check my e-mail, print a label, and send it back, right? That’s what you would expect, correct?

They’re going to mail me a shipping label! Please tell me I’m not the only one who sees the complete irony of this? “Most companies usually just e-mail the label, is that what you meant?”, I ask. “I really don’t know how they do it, or who will send it to you, or when it will be sent to you”, his exact words, I swear on all that’s holy.

“Is there ANYONE there who DOES know?”, I ask. So he goes to ask someone, and comes back to inform me that they’re shipping me a UPS label by US Mail.
UPS vs USPS

What the HECK? To make it better, at this point he informs me that it will take “approximately five days for me to get the label, and once I send it in, close to a month for me to get a replacement”. No way am I going to wait another month to get a replacement for this. No freakin’ way.

At this point I tell him to forget the label, and to send me a refund, and that I’ll ship it back to them at my own cost. “No refunds, sir.”

“Can I speak to your supervisor?” I say.

“The supervisor will tell me what I am telling you now” he responds.

At this point, I completely give up and tell him to just send the label, and that I’ll contact them later. He tells me to have a nice day.

I don’t return the favor.

If anyone would happen to know of any direct contact numbers for Memorex Electronics higher-ups, rather than a customer support line, please let me know them.

Otherwise, my current attempt is going to be to attempt a return to the store I bought it from, and just exchange it for another type of dock, but I don’t know if they will or not, since it’s definitely out of their return period. I’m thinking of not bringing the receipt at all, sometimes they’ll then swap it for store credit, and I can just get another one there.

As for the shipping label, I plan to send a brick with my e-mail correspondence and these two posts attached.

18
Mar
07

How Can I Make This Any Easier to Understand?

Rhetorical question, naturally.

Okay, so I work at a retail store that has a print and copy center, and that’s my department. We have two self-serve machines for Black and White copies, and a single copier in the corner for self-serve color copies. Usually, people just use the first one that they walk up to, regardless of which type of copy they’re making, and we normally just ring them up for Black and White pricing if they just make monochrome copies on the color machine.

However, we got an e-mail from corporate recently, informing us that any copies on that machine should be priced at the color copy price ($.69 each) whether they are Black and White or Color prints, due to the cost of the ink for the machine. So I got to work and designed a few hard-to-miss signs to place on the machine, to inform customers so that they wouldn’t be unnecessarily charged for color copies. I don’t have an actual picture of our signs, but this is the same machine, and I placed red panels (the actual color of the signs) onto this picture with Photoshop to give you an idea of where the signs are:

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Continue reading ‘How Can I Make This Any Easier to Understand?’