MEMOREX CUSTOMER SERVICE SUCKS
With that out of the way, I’ll now continue. Okay, back in December, I bought a dock for my iPod nano from Office Depot. Well, a week later, it broke, and I took it back and exchanged it for a Memorex dock, because of course, Memorex is better quality, right?
Nope.
So I purchased this dock back in January. Well, come halfway through February, I go to change the station on the radio on it, and I get a huge shock from it, and the whole system is fried. So I send a Warranty Submission to them from their website, wait about a WEEK, and I get a form letter response from them on Feb 20th, asking me for:
- Name
- Address
- Model #
- Serial #
- Problem I’m Having
Doesn’t sound too unreasonable, right? But wait, didn’t I just send them all of that information? Here’s the kicker: they included, in the bottom of this form e-mail, all of the information that I had sent, that they were now requesting!
So now, I try to send them a reply telling them they have this information already. A day later, I get a response that my mail was rejected. How nice of them to send me an e-mail from an address that you can’t reply to. So I go back to their website, and find their alternative e-mail address, and send my reply again. I sent this reply on February 22nd. Guess when I get a response?
If you guessed any date in February, you’re wrong. March 2nd. Here was their response:
Need your mailing address
That’s IT! I mean, I guess I should be happy that it wasn’t a form letter, but that isn’t even a full sentence! Not to mention, again, they already have this information!!!
So I assume, okay, they’ve managed to screw up and lose my information. Fine, I’ll send it again. So I send it again, and I get this response (actually on the same day, imagine that!):
SO now you need to follow the procedures that was emailed to you.
What the HECK? They never e-mailed me any procedures! All their original e-mail did was ask for my information. No shipping address was provided, I never got an RA#, nothing. I sent them back an e-mail quoting the original e-mail that said that I was required to have an RA# or it would be refused, and asked them for an RA#. Keep in mind this is March 6th. March 12th, still no response.
So now, (bear with me, I swear this story has an end!) I hunt down their customer service number (conveniently placed nowhere on their website) and call. After waiting 10 minutes, and hearing “We’ll be with you shortly” in about every possible different phrasing possible, repeating every 10 seconds (I kid you not, EVERY TEN SECONDS) I finally get ahold of someone, and explain my issues so far. He then tells me that I do not need an RA#, gives me the shipping address, and we’re off the phone and done in less than five minutes. Great, right? So I go out and ship it on the 13th through DHL, and on the 15th, I get a verification that it was delivered and signed for.
Today, the 23rd, I call them again, listen to the lovely, random “We could care less about your call, please continue to freaking hold.” messages over and over again, and finally get in contact with someone again. He looks up my account, and tells me “Oh yes, that was just finished today!” which is cover-up customer service speak for:
Holy crap, I forgot all about that, let me go grab another product off the shelf and throw it in the mail real quick
He then starts the whole “Thanks for calling, have a nice day” routine, but I cut him off, and asked if they would send me an e-mail upon shipment back to me. He tells me, “you never provided an e-mail address according to the records”, upon which I had an envisionment of me repeatedly kicking this man in the balls, and enjoying it more than I ever probably should, but I just gave him the e-mail address, and got off the phone.
Thank you for reading, your visit is very important to me. Please continue to read, the next available post will contact you shortly. Again, thank you for calling….